• iPad Troubleshooting

     
    Device is unresponsive 
     
    If the device becomes unresponsive or does not turn on (or power on), you might try to reset your device.
     
    To reset device. Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
     
      

     
    Trouble Connecting to Wi-Fi
     

    Occasionally while using your iOS device, you may notice unexpected Wi-Fi behavior: 

    • Difficulty locating or connecting to a network
       
    • Unexpected Wi-Fi signal strength or disconnects
       
    • Inability to access the Internet
       
    • Not automatically connecting to Wi-Fi when expected

    Follow these steps to troubleshoot the above issues: 

    1. Be sure you're in range of your Wi-Fi access point.
       
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on.

    3. Restart your iOS device.
       
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
       
    5. Tap  and Forget this Network.
       
    6. Try to connect to your desired Wi-Fi network. 

      Note: You may need to enter your Wi-Fi password again to connect.

    7. Update your device to the latest version of software.

    Unable to locate a Wi-Fi network 

    1. Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks. Note: It may take a few seconds for the Wi-Fi network name to appear.
       
    2. Move closer to your wireless access point and attempt to locate the Wi-Fi network.

    3. Reset network settings by tapping Settings > General > Reset > Reset Network SettingsNote: This will reset all network settings including:

      • previously connected Wi-Fi networks and passwords
         
      • recently used Bluetooth accessories
         
      • VPN and APN settings

         

    Unable to connect to a Wi-Fi network 

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
       
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
       
    3. Reset network settings by tapping Settings > General > Reset > Reset Network SettingsNote: This will reset all network settings including:
       
      • previously connected Wi-Fi networks and passwords
         
      • recently used Bluetooth accessories
         
      • VPN and APN settings

         

    Wi-Fi disconnects or signal strength is less than expected
     

    1. Move closer to the Wi-Fi access point.

    2. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
       
    3. Reset network settings by tapping Settings > General > Reset > Reset Network SettingsNote: This will reset all network settings including
       
      • previously connected Wi-Fi networks and passwords
         
      • recently used Bluetooth accessories
         
      • VPN and APN settings


     Information taken from: http://support.apple.com/kb/TS1398