Denton ISD Technology Division | Technology Services
The DISD Technology Services Department will provide superior customer service and product support to facilitate the District’s mission of empowering lifelong learners.
Foster an environment of positive teamwork and collaboration.
The Technology Services department is comprised of:
- Asset Management
- Campus Techs / Zone Supervisors
- Help Desk / Service Desk
- Project Logistics
- Repair Shop / Central Techs
- Shipping and Receiving
These teams function together to provide support for all technology equipment for staff and students. This process starts from the beginning of the quoting process to receiving, asset tagging, delivering, installing and maintaining all DISD technology equipment.
Campus Technicians along with their Zone Supervisors provide onsite support to campus staff and students for all troubleshooting, just-in-time training and device roll-outs for their campus devices.
The Help Desk provides phone support for students and parents and just-in-time training documentation, while the Service Desk provides support for departmental service requests within the District. The Service Desk oversees the HEAT ticketing system, the account provisioning system, and all networked printers.
The Repair Shop works to repair damaged devices in the most cost-efficient way. The Repair Shop Technicians are A+, Dell Tech and Extron certified. The District now has a Dell Tech student program on each of the 5 high schools that operate under the LaGrone Academy's CATE program. These students are able to participate in hands-on learning to troubleshoot and repair laptops and Chromebooks. These students are A+ and Dell Tech certified. The Repair Shop works closely with these students to ensure all processes are followed.
The Technology Services department is also responsible for all Technology bond projects for end-user equipment and district refreshes such as desktops, Chromebooks, printers, copiers, and Audio Visual equipment.