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GUYER HS STUDENT AND PARENT TECHNOLOGY FAQ

GHS Student and Parent FAQ

 

Login issues

Your user ID is just your student ID#

If you’re new to the district, your default GHS password is 007.abcd 

If you were in the district last year, your password has not changed.

 

Make sure to log into the SSO(sso.dentonisd.org) or your district Chromebook before logging in anywhere else. This will allow you to reset your password before it expires. If you are still having issues with your password, you can find additional password support here:

 https://www.dentonisd.org/Page/102264

 

Why can't I log into Microsoft Teams?

You need to use your id#@dentonstudent.org to log into Teams and other Microsoft applications. You can find step-by-step instructions here: https://www.dentonisd.org/Page/102237

 

How do I ______?

Check here first: https://www.dentonisd.org/Page/102268

There are step by step guides and videos for logging into Teams, Canvas, Chromebooks, resetting passwords, etc.

 

If that doesn't work, Denton ISD staff will facilitate a Parent Education/Support Hotline from 9 a.m. until 7 p.m. beginning Wednesday, Aug. 26 through Friday, Sept. 4 by calling (940) 369-0545. Parents who wish to have assistance in Spanish should call (940) 369-2310.

Parents can receive assistance on a variety of topics such as:

  • Remote learning platforms: Canvas or Seesaw
  • Device log-in
  • Attendance
  • Transportation
  • Meal Service
  • Safety protocols

 

Why can't I see your Canvas course/content inside your course?

There are a few reasons: your teacher may not have clicked “publish” yet or  you may not be in the course yet if you have recently enrolled or changed your schedule. Either way, the best bet is to email the teacher of the course that HAC says you should be in during that period.

 

How do I do _____ in Canvas?

Make sure you have completed the student Canvas orientation. Students can find the answers to most common Canvas questions there.

 

 Can I still get a Chromebook/Jetpack?

If you reserved one with your A2 teacher prior to the start of the year, it’s waiting for you here. Please confirm with one of your teachers or your alpha principal that you have one checked out before coming to the school.

 

If you don’t have one reserved, please let one of your teachers or your alpha principal know, and we’ll add you to the waiting list.

 

Is ______ program/service down?

https://www.dentonisd.org/techstatus