Instruction and Rules for a Status Change

  • To approve any change, appropriate documentation of your status change must be brought to the Insurance department within 31 calendar days of the status change. 

    No appointments are necessary. The Insuance department is located at 1307 N Locust St. Denton TX 76201.

    Any questions are welcome 940-369-0028.

    IF THE STATUS CHANGE IS A: 

    LOSS OF COVERAGE: Proof must be an official document listing the names of all family members who are losing coverage, the type of coverage (medical, dental, vision) and the termination date of the coverage. Loss of coverage must be non-voluntary. If you or your dependents were voluntarily dropped from a plan, you cannot be added under a status change. Once approved, new coverage will be effective on the 1st of the month following the month that previous coverage was terminated. Documentation must be brought to the Insurance department within 31 calendar days.

    GAIN OF COVERAGE: Proof must be an official document from the new employer or group insurance company listing the names of all family members who are gaining coverage, the types of coverage that have been gained and the effective date of that coverage.  Coverage cannot be canceled retroactively. Documentation must be brought to the Insuance department within 31 calendar days. 

    MARRIAGE: To add a spouse or dependent children, proof of marriage is required (legal marriage certificate, affadavit of common law marriage). Documentation must be brought to the Insuance department within 31 calendar days.

    DIVORCE: To drop spouse and/or dependent children, bring the finalized divorce decree. The last pages (signature pages) must be signed and dated. To add coverage – see “Loss of Coverage” information above. Documentation must be brought to the Insurance department within 31 calendar days. 

    BIRTH: Documentation for proof of birth is required (verification of birth facts, hospital discharge packet). Documentation must be brought to Insurance department within 31 calendar days. 

    ADOPTION: A copy of the front page of the official court documents either placing the child or granting adoption and the last page(s) of that same document with signatures all complete, or signature papers and waivers, if applicable. Documentation must be brought to the Insuance department within 31 calendar days. 

    DEATH: To add coverage - see "Loss of Coverage" information above. To drop coverage proof of death must be provided (certified copy of death certificate). Documentation must be brought to the Insurance department within 31 calendar days.