Is your Chromebook running slow? Odd errors appearing? Things just not running right? Your Chromebook may need a powerwash.

Powerwashing a Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r on the keyboard and release.
3. Select Restart.
4. Select Powerwash from the box that appears.
5. Your Chromebook will restart and powerwash to factory settings.

After your Chromebook restarts, select Get Started.

1. Select your desired network and enter the network key if applicable.
2. Your Chromebook will enterprise enroll to the district.
3. Sign into your Chromebook and see if the issue has been resolved.

*These instructions are for Dell Chromebook 3100, 3100 TEA, 3110, and 5190*

Items you will need:

• A solution of 70 percent rubbing alcohol and 30 percent distilled water
• Microfiber cloths or any cleaning cloths that are linen free
• A can of compressed air (optional)

Cleaning Steps:

Step 1 – Completely power down your Chromebook

Step 2 – Disconnect any cables or peripherals that are plugged into your Chromebook

Step 3 – Use the compressed air to remove larger pieces of dirt or dust that might be in your keyboard and ports. When using compressed air, only give it a few short bursts and never turn the can upside-down.

Step 4 – Apply a small amount of rubbing alcohol solution to the cloth and completely wipe down the entire Chromebook, including the screen and around each key of the keyboard

Items to AVOID:

• Do NOT use bleach-free disinfectant wipes
• Harsh cleaning supplies like bleach should NEVER be used on your electronics since they can also damage the screen and other parts of your Chromebook
• Also, NEVER use any abrasive cleaning brushes or cleaning pads that might scratch the surfaces of your Chromebook
• NEVER spray any cleaning solution directly onto your Chromebook or any electronic for that matter

Note: You should always apply the cleaning solution to a microfiber cloth and then apply it to the device to avoid any liquid getting into the device and causing damage.

*This method will only work if the student has set up their account security questions*

If your security questions are set up:

On a district Chromebook, a student may reset their password through Classlink by clicking on "Help, I forgot my password." Classlink will prompt for the student's username and they will click the blue checkmark box to continue. 

If your security questions are NOT set up:

Follow the instructions below to set up your recovery questions.

• Navigate to Classlink at https://launchpad.classlink.com/denton. Once logged in, navigate to your profile by clicking the icon in the upper right-hand corner and click on "Settings."

• Click on the Recovery tab and select "Questions" to set up.

• Once the password recovery option is set up on your profile, you will be able to reset your password using Classlink.

If this process does not work, please contact your librarian, DLS, or campus support technician. You can also contact the Help Desk at (940) 369-1234.