Is your Chromebook running slow? Odd errors appearing? Things just not running right? Your Chromebook may need a powerwash.
Powerwashing a Chromebook
Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r on the keyboard and release.
Select Powerwash from the box that appears.
Your Chromebook will restart and powerwash to factory settings.
After your Chromebook restarts, select Get Started.
Select your desired network and enter the network key if applicable.
Your Chromebook will enterprise enroll to the district.
Sign into your Chromebook and see if the issue has been resolved.
*These instructions are for Dell Chromebook 3100, 3100 TEA, 3110, and 5190*
Cleaning a Chromebook
Items you will need:
A solution of 70 percent rubbing alcohol and 30 percent distilled water
Microfiber cloths or any cleaning cloths that are linen free
A can of compressed air (optional)
Step 1 – Completely power down your Chromebook
Step 2 – Disconnect any cables or peripherals that are plugged into your Chromebook
Step 3 – Use the compressed air to remove larger pieces of dirt or dust that might be in your keyboard and ports. When using compressed air, only give it a few short bursts and never turn the can upside-down.
Step 4 – Apply a small amount of rubbing alcohol solution to the cloth and completely wipe down the entire Chromebook, including the screen and around each key of the keyboard
Items to AVOID:
Do NOT use bleach-free disinfectant wipes
Harsh cleaning supplies like bleach shouldNEVERbe used on your electronics since they can also damage the screen and other parts of your Chromebook
Also,NEVERuse any abrasive cleaning brushes or cleaning pads that might scratch the surfaces of your Chromebook
NEVERspray any cleaning solution directly onto your Chromebook or any electronic for that matter
Note: You should always apply the cleaning solution to a microfiber cloth and then apply it to the device to avoid any liquid getting into the device and causing damage.
Resetting Student Passwords on Chromebooks
*This method will only work if the student has set up their account security questions*
If your security questions are set up:
On a district Chromebook, a student may reset their password through Classlink by clicking on "Help, I forgot my password." Classlink will prompt for the student's username and they will click the blue checkmark box to continue.
If your security questions are NOT set up:
Follow the instructions below to set up your recovery questions.